Orders & Payments

Orders:

Placing An Order

Orders can be placed on our website 24 hours a day, 7 days a week. After your order is processed it takes additional time for packaging, shipping, and delivery. It is our priority to get your orders out to you a soon as possible. Please allow 24-48 hours for processing and 24-48 hours for shipping.

Please Note that once an order has been placed, it cannot be changed, added to, or combined. Any additional items will be billed and shipped as a separate order.

Phone Orders

We are pleased to announce that soon, you will be able to place orders over the phone. Once this feature is available, we will provide you with the phone number to place your order. When placing a phone order, please ensure that you have a general idea of what you need and that your payment method is ready. Please note that we accept all major credit and debit cards as forms of payment.

Local Pickup

At this time, we do offer onsite pickups at our Alpharetta Ga or Roswell Ga locations.

Mail In Orders

If you wish to place an order by mail, we kindly ask that you first call our office to receive a grand total that includes Shipping and Handling costs. You may then send a personal or business check, or a money order, payable to Key Balance LLC, along with a list of the items you wish to purchase to:

Key Balance LLC

11720 Amber park drive suite 160

Alpharetta Ga, 30009

Out of Stock Items

If a suitable substitution cannot be made, the out of stock item(s) will be removed from the order, and the remaining items will be shipped. Please note that no items will be placed on back-order, and any out of stock items must be reordered by the member once they become available.

Tracking Orders:

To Track an Order

To track your order, go to "My Account" or click the "Order Status" icon directly under the menu once you're logged in and it will take you to your account page. If your item has shipped, it will have a grayed out shipped button beside it. Click on the order number. Scroll down until you see "Shipping Details" (in the right column on a desktop or at the bottom on a mobile device) and it will show you the date shipped, shipping method and tracking link. Copy the tracking number and enter it on the USPS website here: You will also receive tracking information to your email or via text which ever contact you put in at time of purchase.

Payments:

Credit Card

To ensure that your payment is processed correctly, please provide the name that appears on the card, the account number, the expiration date, the CVV security code (if requested), and the billing address associated with the credit card.

Paypal

Once you have received an invoice from a member of our processing team be sure to update your shipping address and complete payment to ensure your order is received.

International Orders

We Do Not Except International orders at this time. Thank you in advance for your understanding and willful cooperation.

Please Note:

All shipments delivered to addresses within Georgia will be subject to local state tax rates. These tax rates are determined by the Georgia Department of Revenue and may vary based on the specific locality within Georgia where the delivery is made. The tax rates are applied to the purchase price of goods and services. Please note that during the checkout process, the state tax rates will be automatically calculated and added to your order based on the delivery address within Georgia or your state and the applicable local tax rate.

Selecting expedited shipping only affects the delivery speed once your order has been processed and fulfilled. The processing and fulfillment of your order can take up to 15 business days. Expedited shipping will not accelerate this initial processing period. We appreciate your understanding and patience.

All standard orders shipped within the USA will be sent via UPS Ground, UPS Flat Rate (if requirements are met, available online ONLY), or USPS Priority mail 2-3 day, based on the member's request at the time of placing the order. Please note that all orders are processed in the order in which they are received.

All information and tools available on this website are exclusively for members only. Any use of the information provided on this website by non-members is strictly prohibited.