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Refund Policy

WE DO NOT OFFER REFUNDS!

 

Please carefully read all product descriptions, our shipping policy, allergy information and all notations before placing the order. We do not accept any returns or exchanges, no exceptions.

 

Our products are handmade in small batches to ensure quality and consistency. However, due to these production processes and the use of all-natural ingredients, slight differences in size, smell, color or consistency are possible.

 

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date. Use the "Website Support" form to report missing items.

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Refund, Return & Shipping Policy

All Sales Are Final

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All sales are final. No refunds are provided under any circumstances.
Store credit may be issued only for verified damage claims submitted within the required timeframe.

By completing your purchase at Key Balance LLC, you acknowledge and agree to these terms.

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Damage Claims

If you receive a damaged or defective item, you must report it within 72 hours of delivery.

To initiate a damage claim, email support@keybalancewellness.com with the following information:

  1. Your full name

  2. Order number

  3. Tracking number

  4. Detailed description of the damage

  5. Clear photos and video evidence showing the damage to both the unopened package (if applicable) and the opened contents.

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Damage includes, but is not limited to:

  • Broken tincture bottles

  • Spillage or leakage inside the package

  • Torn or compromised herbal tea, powder, capsule packaging

  • Damaged or contaminated seaweed and other goods

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Important:

  • Only store credit will be issued for verified claims.

  • Store credit must be used within 90 days of issuance.

  • No refunds will be given under any circumstances.

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Shipping Damaged Items Back

In cases where a return is required:

  • Customers will be reimbursed for return shipping costs.

  • Returned items must be sent with tracking and, if applicable, shipping insurance.

  • A replacement will be sent if available upon receipt of the damaged item.

  • If a replacement is not available, store credit will be issued.

If you are shipping an item over $75, we recommend using a trackable shipping service and purchasing shipping insurance. Key Balance LLC is not responsible for returned items lost in transit.

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Lost or Stolen Packages

Key Balance LLC is not responsible for lost, stolen, or misdelivered packages where tracking information confirms delivery to the address provided at checkout.

Once the carrier confirms delivery:

  • Responsibility for the package transfers to the customer.

  • Key Balance LLC will provide delivery confirmation details, tracking information, and the shipping carrier’s contact information to assist customers in filing a claim if necessary.

We highly recommend selecting a secure delivery location and/or opting for shipping that requires a signature at delivery.

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Chargebacks and PayPal Disputes

By placing an order with Key Balance LLC, you agree not to initiate a chargeback or PayPal dispute without first contacting our customer support team to resolve any issues.

Any violation of this policy will result in store credit only, as outlined above.

Thank You for Understanding

We appreciate your support and understanding of our policies, which are in place to protect both our customers and our business.

For any questions regarding this policy, please contact support@keybalancewellness.com.

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